Frequently Asked Questions

What can we do for you?

Information on TRANSIT

Why is it important for me as the domain holder that my e-mail address stored in the holder data is correct and whom can I contact if I find the e-mail address to be incorrect?

Since the EU General Data Protection Regulation (GDPR) became effective in May 2018, DENIC no longer records an administrative contact (Admin-C) for reasons of data economy. Consequently, no contact data is available.

According to item VI of the DENIC Domain Guidelines, the domain holder is obliged to provide accurate and complete data - including an e-mail address - with the domain request.

If this obligation is not fulfilled, you as the domain holder risk the loss of your domain, as incorrect or missing data entitle DENIC to terminate the domain contract without notice. This also applies to the TRANSIT process, if no valid e-mail address has been stored that can be used for the communication between you as the domain holder and DENIC.

For storing your correct e-mail address, please contact your current provider or, if the domain is undergoing the TRANSIT process, your future provider or DENIC directly.

How can I get in touch with DENIC?

DENIC eG
Kaiserstraße 75 -77
60329 Frankfurt am Main
Germany

e-mail: info[at]denic[dot]de

Phone
National: (069) 27 235 0
International: +49 69 27 235 0

Fax
National: (069) 27 235 235
International: +49 69 27 235 235

Our hotline is available from Monday to Friday, 8:00 to 18:00 (CE(S)T):

Phone
National: (069) 27 235 270
International: +49 69 27 235 270

Fax
National: (069) 27 235 238
International: +49 69 27 235 238

e-mail: info[at]denic[dot]de

Do I have to pay anything for a provider transfer or deletion of my domain from TRANSIT?

Provided you complete the deletion or provider transfer from TRANSIT within the time limit set in the TRANSIT letter, DENIC does not charge you any fee for these actions.

To find out if and how much your new provider may perhaps charge you, you must contact the provider.

What happens if my domain is in TRANSIT at DENIC and I fail to react within the set time limit?

Please note:
If you have received a TRANSIT letter that is dated BEFORE XX, an old TRANSIT procedure applies in your case. For the details, please refer to the letter. It provides all the information you need and explains the steps you must take.

If you do not react within the period set in the TRANSIT letter, i.e. if

DENIC will terminate the contract of the domain going through the TRANSIT process without notice and delete the domain. The legal basis for this is Section 7 (2) (k) of the DENIC Domain Terms and Conditions. Therefore, it is essential that the domain holder reacts to the TRANSIT letter in order to avoid an unintended termination of the domain contract.

I have received an invoice from DENICdirect, although I actually wanted to delete my domain when it was in TRANSIT or to arrange for it to be administered by a new provider. What can I do about it?

Even if you have already received an invoice from DENICdirect, it is possible for you to delete your domain or to transfer it to another provider. Please log in on the tsc.denic.de website with the access data you received with the invoice. There you can request a deletion or generate a provider transfer password (AuthInfo).

What is TRANSIT?

Important note:
If you have received a TRANSIT letter that is dated BEFORE 1 November 2020, a former TRANSIT procedure applies in your case. For the details, please refer to the letter. It provides all the information you need and explains the steps you must take.

TRANSIT is an efficient and fast service of DENIC that ensures that you as the domain holder will not lose your domain if it is no longer administered by a provider. Even if there is no provider, your domain will not be deleted immediately and is not available for registration to anybody else while the TRANSIT procedure is running.

For the TRANSIT procedure to be performed, the domain is transferred to direct administration by DENIC and managed by the DENICdirect service. DENIC sends a letter to the domain holder and informs them that their domain has obtained the TRANSIT status and explains the next steps to be taken.

You as the domain holder must then decide within a set period what is going to happen with the affected domain. You have three options:

  1. Provider transfer – You choose to keep the domain, i.e. transfer it to a new provider with the help of the provider transfer password (AuthInfo).

  2. Domain deletion – You choose to definitely give up your position as holder of the domain by submitting a deletion request.

  3. You choose to continue to have the domain administered by DENICdirect by paying the charges for the service.

You can submit a deletion request or generate your individual provider transfer password (AuthInfo) directly via our TRANSIT Service Center. For your access data please refer to the TRANSIT letter.

Please Note!

For the TRANSIT procedure to work properly, the holder data stored in the DENIC database must always be up-to-date because the TRANSIT letter is sent to the address indicated in the database. If the letter cannot be delivered, the procedure is suspended. A termination without notice of the domain contract will be sent to the domain holder to the e-mail address stored in the DENIC database and the domain will be deleted in the end.

What do I have to do as the domain holder if my domain has been placed in TRANSIT?

Please note:
If you have received a TRANSIT letter that is dated BEFORE 1 November 2020, a former version of the TRANSIT procedure applies in your case. For the details, please refer to the letter. It provides all the information you need and explains the steps you must take.

If your domain is placed in TRANSIT, DENIC informs you accordingly by letter to the domain holder's postal address recorded in our database. You as the domain holder must then decide within the set period what is going to happen with the affected domain. You have three options:

  1. Provider transfer – You choose to keep the domain, i.e. transfer it to a new provider with the help of the provider transfer password (AuthInfo).

  2. Domain deletion – You choose to definitely give up your position as holder of the domain by submitting a deletion request.

  3. You choose to continue to have the domain administered by DENICdirect by paying the charges for the service.

You can submit a deletion request or generate your individual provider transfer password (AuthInfo) directly via our TRANSIT Service Center. Simply log in with your personal TRANSIT password we sent to you with our TRANSIT letter. You will be guided through the procedure step by step.

Does my domain remain accessible when it is going through the TRANSIT procedure?

It depends on the terms of your contract with your former provider whether or not your domain and services linked to your domain remain accessible. DENIC has no information about this. Please contact your former provider directly for answers to these questions.

What are the consequences for my domain if it is in TRANSIT?

You remain the domain holder of a domain that is in TRANSIT because the domain contract with DENIC you have concluded simultaneously with the provider contract remains valid. A domain going through the TRANSIT procedure stays registered in your name and is administered by our service DENICdirect. There is no need to worry that your domain will be deleted simply because you don't have a valid provider contract.

The additional services that you used to get from your former provider (such as webspace for a homepage) will probably no longer be available with the termination of the contract or will only remain available for a short period of time. To find out the details, please contact your former provider.

However, you cannot afford to do nothing. Within the period set in the TRANSIT letter, you must either have moved to a new provider or delete the domain.

The demand for payment included in the letter will only be cancelled within the scope of our accommodation offer, if you carry out one of the aforementioned actions.

Alternatively, you may pay the amount requested in the payment demand and continue to have your domain administered by our service DENICdirect. For making use of this service, you are charged the related fees listed in the DENIC Price List.

Please note: If you do not react within the set period, DENIC will terminate the domain contract for your domain without notice and delete the domain. Therefore, it is essential that you as the domain holder react to the TRANSIT letter in order to avoid an unintended termination of the domain contract.

Please Note!

For the TRANSIT procedure to work properly, the holder data stored in the DENIC database must always be up-to-date because the TRANSIT letter is sent to the address indicated in the database. If the letter cannot be delivered, the procedure is suspended. A termination without notice of the domain contract will be sent to the domain holder to the e-mail address stored in the DENIC database and the domain will be deleted in the end.

 

 

 

I have received an invoice from DENIC. Why?

You receive an invoice from DENIC if you are a customer of our service DENICdirect, this is to say

  1. You requested our <denicdirect> service to register a domain or to carry out a provider transfer, or</denicdirect>
  2. <denicdirect> Your .de domain is already administered by<denicdirect>, or</denicdirect></denicdirect>
  3. <denicdirect><denicdirect> Your Domain went through the TRANSIT procedure and you complied with the demand for payment. </denicdirect></denicdirect>

How did my domain get into TRANSIT?

Because your provider stopped administering your domain. This happens if either you yourself or your provider terminates your mutual contractual relationship. Potential reasons are the termination of a website or an e-mail service. However, we do not know any details. If you have any questions on this matter, please contact your former provider.

Your domain will also be placed in TRANSIT if a DISPUTE entry was made on your behalf and you become the new domain holder after the deletion of the domain.

What is the legal background of TRANSIT?

Who wants to register a domain, normally turns to a provider and places a registration order. The provider is the link between the end customer and DENIC, the central registry that administers all .de domains. This means, you enter into two contractual relationships when you register a domain:
First, there is the domain contract your provider concludes with DENIC on your behalf. It is governed by DENIC's  Domain Guideline and its Domain Terms and Conditions. Second, there is the provider contract you conclude directly with your provider, which includes the maintenance and servicing of the domain as well as the other domain-related services you have agreed upon. Thus, you have a contractual relationship with DENIC for every domain you hold.
As long as your domain is administered by a provider, your duty to pay domain charges to DENIC is suspended, as laid down in § 4 (2) of the DENIC Domain Terms and Conditions because your provider handles everything on your behalf. If your provider ceases to administer your domain, the contract with DENIC nevertheless stays in force and your duty to pay fees to DENIC is reactivated.

Why does DENIC insist on particular forms for our communication?

DENIC provides forms for many transactions. That makes the job easier for both you and us. All you have to do is print out the forms and complete them. This way DENIC can be sure it will receive the declarations needed. Clarifications become unnecessary and delays are avoided.

The reason why DENIC asks you to send in the provided forms signed by you or your legal representative is to prevent misunderstandings at some later date.

Why is my e-mail rejected by DENIC?

Please understand that we do not accept e-mails in the following cases for security reasons:

  • The address of the e-mail recipient is invalid. Please check the recipient's address on typing errors. You find valid e-mail addresses of DENIC eG on our contact page.
  • The e-mail exceeds the size limit. Please check if your e-mail contains large file attachments and/or if the file attachments can be compressed or split into several e-mails.
  • The e-mail is identified as spam. Please check the content of your e-mail and notify your system administrator.
  • The e-mail contains a virus. Please check the content of your e-mail and notify your system administrator.

If the DENIC mail server rejects an e-mail for any of the aforementioned reasons, it will communicate this to the mail server of the sender. Whether you as the sender receive a delivery error notification to your inbox depends on the configuration of your mail server. If you are not sure about this, please contact your system administrator.