The initial request for the registration of a .de domain can only be submitted to DENIC through a company that is a member of the DENIC Cooperative or through our DENICdirect service. The same applies to any administrative measure affecting existing domains: it is still the same DENIC member or DENICdirect that is in charge. The DENIC member (or DENICdirect) in charge of administration is entered in the domain data at DENIC and is the sole organisation that has the right to submit orders from the domain holder to us to edit the domain data (such as a change of address or a deletion). If your provider is not on the list of DENIC members, they will cooperate with a DENIC member or with DENICdirect.
If you want to change providers, you should inform your current provider about your intention and request creation of an AuthInfo. The current provider will check if the request is issued by an appropriately authorised party (the domain holder or legal representative). The future provider will then submit a provider transfer request together with the AuthInfo to DENIC or, if they are not a DENIC member to the DENIC member with whom they cooperate. This request is then processed by DENIC and the domain is assigned to the new provider.
Sometimes delays occur at this point. They may be due to one of the reasons listed below:
- You have informed your current provider about the intended transfer, but that provider has not yet recorded an AuthInfo.
- You have forgotten to inform your current provider.
- Your provider needs some clarification and cannot get in touch with you.
In all such cases, check whether an AuthInfo has been stored for the domain and whether you have received it. Your provider will certainly help you to solve any problems.
Please be aware of the following: In the past, there have been repeated cases when domain holders tried to change providers by terminating their contract with the first provider, authorising him to delete the domain, and then getting a second provider to register it again, on their behalf. Please note that a domain, following its deletion, can only be retrieved within a 30-day time limit - the so-called Redemption Grace Period (RGP) - by its former holder. Otherwise, as soon as the 30-day Redemption Grace Period ends, the subject domain will be released and will then be available again for registration by any interested party.
If you have any questions about the cost of a provider transfer, please contact your provider. Each provider defines potentially applicable fees themselves.