Hinweis:

Some of the domains administered by the provider NAG Datacenter AG based in Nuremberg are currently not available. If you are a holder of a .de domain and affected by this situation, click HERE for more information.

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Frequently Asked Questions

What can we do for you?

Information on DENICdirect

My domain is managed by your service DENICdirect. Can you tell me whom to contact if I have any questions?

You find a wide range of information and all the documents you need on our website under direct.denic.de and in the special FAQs for DENICdirect customers.  
If you need any information you do not find there, please contact us at:

DENIC eG
Kaiserstraße 75 -77
60329 Frankfurt am Main
Germany

Our service staff is available from Monday to Friday, 8:00 to 18:00 (CE(S)T):
Phone
National: (069) 27 235 273
International: +49 69 27 235 273
Fax
National: (069) 27 235 238
International: +49 69 27 235 238
e-mail: mailto:direct@denic.de

I am a provider. Is it possible for me to register .de domains on behalf of my customers through DENICdirect?

Yes. As a provider, you can register .de domains through DENICdirect on behalf of your customers. You will find information about the alternatives of registering online or by registration form on the DENICdirect service center.

My homepage no longer appears when I try to access it. What can I do?

If you look up your homepage in your browser and find that it is no longer being displayed, you should contact either your provider or the domain's technical contact (Tech-C) and explain the problem to them.

I have called up a .de domain, but I found myself on a DENIC information page instead. What does this mean?

The information page you see is a special web page set up by DENIC. The domain holder currently has no Internet presence under this URL.

If you have questions you want to put to the domain holder, you can find out the necessary contact data by using DENIC's whois search.

If you yourself are the holder of the domain concerned, please get in touch with the DENICdirect service.

DENIC eG
DENICdirect
Kaiserstraße 75 -77
60329 Frankfurt am Main
Germany

Our service staff is available from Monday to Friday, 8:00 to 18:00 (CE(S)T):

Phone
National: (069) 27 235 270
International: +49 69 27 235 270

Fax
National: (069) 27 235 238
International: +49 69 27 235 238

e-mail: direct[at]denic[dot]de

What does it cost to have a .de domain at DENICdirect?

For administration by the DENICdirect service DENIC charges EUR 116,00 per .de domain for the first year, i.e. the year in which the domain is registered with DENICdirect. Thereafter, the administration fee is EUR 58.00 per domain and year. For further information, please go to the DENIC Price List.

Please note that the DENICdirect service does not include any technical services, such as e-mail account or web space. These services are provided exclusively through Internet service providers. You will find some potential providers on the DENIC List of Members.

Why are the prices charged by DENICdirect usually higher than those of DENIC members?

A domain registration through DENICdirect incurs greater costs for DENIC than processing a domain registration submitted by our members. Thus, the prices charged by DENICdirect are often higher than those of providers.

Is a domain registration through DENICdirect completed faster than through a DENIC member?

No. It is not possible for a .de domain to be registered faster by going through DENICdirect rather than one of DENIC's members. All registrations are handled by the same electronic registration system on a strict “first come, first served” basis. This procedure ensures that no source requesting a domain registration is given precedence over the others.

How long does it take for a domain registration to be processed through the DENICdirect service?

Provided the registration form submitted to us is accurate and complete, processing normally takes no more than 2 working days.

Important!
The registration form we provide online is not the contractually binding order. It is merely a convenient way of entering the complete necessary data and facilitates trouble-free processing. Please print out the registration form, have it signed by a duly authorized person and send it to DENICdirect.

Fax:

National: (069) 27 235 238
International: +49 69 27 235 238
E-Mail: direct[at]denic[dot]de

Letter:

DENIC eG
DENICdirect
Kaiserstraße 75 - 77
60329 Frankfurt  am Main
Germany

Do I get a discount when I register multiple domains through DENICdirect?

DENICdirect does not grant any discount for multiple domain registration.

I am currently a DENICdirect customer and I would like to move my domain to a provider of my choice. What do I have to do?

To transfer your .de domain to a provider of your choice, DENICdirect needs a form in order to register an AuthInfo (provider transfer password) for your domain. Please send the form to DENICdirect.

Upon receipt of the form, DENICdirect will enter the AuthInfo for your domain in the DENIC database. Please communicate the AuthInfo you selected to your new provider as well, so that the provider can complete the provider transfer.

What particulars are needed in order to register and administer a .de domain through DENICdirect?

Of course, you must indicate the name of the domain you want. Apart from that, you must complete the printed application form or online application form with all the requested particulars concerning the domain holder, the administrative contact, the technical contact and the invoice address and, where appropriate, the technical data and the details of the zone administrator.

You will find further explanations about all the particulars we require in the DENIC Domain Guidelines.

Note:
Please note that the DENICdirect service does not include any technical services, such as e-mail account or web space. These services are provided exclusively through Internet service providers. You will find some potential providers on the DENIC List of Members.

How can I transfer the administration of my .de domain from my current provider to DENICdirect?

If you want to have your domain administered by DENICdirect in future, you must complete a procedure called a Provider Change. Responsibility for administering your domain will then be transferred from your provider (or from the DENIC member your provider works with if the provider is not a DENIC member) to DENICdirect. If you want to carry out a Provider Change, you must first give notice on your existing domain contract with your current provider. The provider will send you a provider change password, the AuthInfo. You must communicate this password to DENICdirect who will then implement the provider change with the AuthInfo. To do this, please send DENICdirect a Provider change form that you have filled out completely and signed.

How long does it take to process a provider transfer if I want to move my domain to DENICdirect?

Provided your provider transfer request form is accurate, complete and duly signed, processing will normally take no more than two working days.

What services are offered by DENICdirect and what precisely do these services contain?

If you wish to register your domain with our service DENICdirect, you can choose between two types of services: "NSEntry" and "Nameserver".

DENIC NSEntry

This service allows up to five mailexchange- or address-entries within a domain. It is preferred, if you don't want to run your own nameservers. DENICsmall covers www.domain.de, ftp.domain.de and e-mail forwarding. At least one technical contact and the technical entries for the domain have to be specified.

DENIC Nameserver

This means delegation of the responsibility for a domain to at least two nameservers, that the customer specifies. All nameserver queries for this domain will be redirected to these responsible nameservers. At least one technical contact, a zone contact and the nameservers have to be specified.

A domain holder can initiate changes at any time (DENIC usually calls this process an UPDATE). We enter such changes into our system immediately. An update job can be used to modify the type of entry (NSEntry or Nameserver) as well as its contents. All updates must be in writing and must be submitted to DENIC as <media 768>complete jobs</media>. This update service is part of the maintenance covered by the registration fee and is thus not invoiced separately.

Important notice:

Domain registration through DENICdirect does not include any Internet access or any web space. You can only obtain these services from an Internet Service Provider (ISP). There are numerous ISPs to choose from and they also include many of DENIC's members.

What do I have to do to change my domain data for a domain that is administered by DENICdirect?

To carry out a data update, we need an update form signed by the domain holder or by the administrative contact (Admin-C). Please print out the domain update form, and return the accurate and complete, duly signed form to DENICdirect.

How long does it take to process a change in my domain data for a domain that is administered by the DENICdirect service?

Provided your update form is accurate, complete and duly signed, processing will normally take no more than two working days. Please print out and complete the update form, have it signed by a duly authorized person and send it to DENICdirect.

What does it cost to change my domain data for a domain that is administered by DENICdirect?

The cost of changing the data of a .de domain administered by DENICdirect is included in the administration fee for your domain. If you would like to change your data, please print out and complete the update form, have it signed by a duly authorized person and send it to DENICdirect.

Can I get technical services from DENICdirect, like e-mail accounts and web space?

DENIC is not an Internet service provider (ISP), so it does not make any technical services, such as Internet access, e-mail accounts or web space available for third parties.

These services are provided exclusively through Internet service providers. You will find some potential providers on the DENIC List of Members.

I have a domain administered by DENICdirect. What do I have to do if I want to transfer it to a new holder?

If you want to transfer a registered domain to a new holder, the first thing DENICdirect needs is a statement of transfer signed by the current domain holder. This must make it perfectly clear that the current domain holder is terminating his/her contract with us and transferring the totality of his/her rights and duties related to the domain to the new domain holder.

From the new domain holder we also need a domain-application form, which must be filled in completely and accurately, and signed. You should send the originals of these documents to DENICdirect.

Please also note that DENIC's Domain Terms and Conditions and its Domain Guidelines also apply in the event of transfers.

What do I have to do to delete a domain administered by DENICdirect?

If you want to delete your domain, please print out the domain deletion form, fill it in accurately and completely, and return the duly signed form to DENICdirect.

Please note:
Please note that deleting a domain does not relieve you of the duty to pay any domain fees that may be due.

Any domain fees you have already paid will not be refunded upon deletion, even if the period of time for which they were paid has not yet expired.