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FAQ about Domain-TRANSIT

If you have questions about domain TRANSIT, you will find the answers here.

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There are several reasons why you might have received an invoice from DENIC:

  1. You requested our DENICdirect service to register a domain or to carry out a provider transfer.
  2. DENICdirect is already administering your domain and you have received an invoice for the annual servicing fee.
  3. Your domain was going through the TRANSIT procedure and you neither deleted nor transferred your domain to another provider during the free-of-charge TRANSIT period. To make sure that you will not lose your domain, it was transferred to the at-cost service of DENICdirect.

TRANSIT is a service of DENIC that ensures that you as the domain holder will not lose your domain if it is no longer administered by a provider. Even if there is no provider, your domain will not be deleted immediately and is not available for registration to anybody else while the TRANSIT procedure is running.
You as the domain holder must decide within the four-week transit period what is going to happen with the affected domain. You have two options:

  1. Provider transfer – You want to keep the domain, i.e. transfer it to a new provider with the help of the provider transfer password (AuthInfo).
  2. Domain deletion – You definitely want to give up your position as holder of the domain.

You can submit a deletion request or generate your individual provider transfer password (AuthInfo) directly via our TRANSIT Service Center. For your access data please refer to the TRANSIT letter you received.

Because your provider stopped administering your domain. This happens if either you yourself or your provider terminates your mutual contractual relationship. Potential reasons are the termination of a website or an e-mail service. However, we do not know any details. If you have any questions on this matter, please contact your former provider.

Your domain will also be placed in TRANSIT if a DISPUTE entry was made on your behalf and you become the new domain holder after the deletion of the domain.

You remain the domain holder of a domain that is in TRANSIT because the domain contract with DENIC you have concluded simultaneously with the provider contract remains valid. A domain going through the TRANSIT procedure stays registered in your name. There is no need to worry that your domain will be deleted simply because you don't have a valid provider contract. The additional services that you used to get from your former provider (such as webspace for a homepage) will probably no longer be available with the termination of the contract or will only remain available for a short period of time. To find out the details, please contact your former provider.

However, you cannot afford to do nothing. Within the period of four weeks mentioned in the TRANSIT letter, you must either have transferred your domain to a new provider or deleted the domain. If you don't do either of these things, your domain will be transferred for administration to our DENICdirect service, and you will have to pay the corresponding charges in accordance with DENIC's current price list.

If your domain is placed in TRANSIT, DENIC informs you accordingly by letter to the domain holder's address recorded in our database. You as the domain holder must then decide within a period of four weeks what is going to happen with the affected domain. You have two options:

  1. Provider transfer – You want to keep the domain, i.e. transfer it to a new provider with the help of the provider transfer password (AuthInfo).
  2. Domain deletion – You definitely want to give up your position as holder of the domain.

You can submit a deletion request or generate your individual provider transfer password (AuthInfo) directly via our TRANSIT Service Center. Simply log in with your personal TRANSIT password we sent to you with our TRANSIT letter. You will be guided through the procedure step by step.

When several holders are registered for a domain, the TRANSIT letter is sent to the administrative contact (admin-c). The admin-c must then decide by the date stated in the TRANSIT letter what is going to happen with the affected domain. There are two options:

  1. Provider transfer – The domain shall be kept, i.e. be transferred to a new provider with the help of the provider transfer password (AuthInfo).
  2. Domain deletion – Holdership of the domain is given up.

Via our TRANSIT Service Center you can submit a deletion request online or generate your individual provider transfer password (AuthInfo).

Who wants to register a domain, normally turns to a provider and places a registration order. The provider is the link between the end customer and DENIC, the central registry that administers all .de domains. This means, you enter into two contractual relationships when you register a domain:
First, there is the domain contract your provider concludes with DENIC on your behalf. It is governed by DENIC's Domain Guideline and its Domain Terms and Conditions. Second, there is the provider contract you conclude directly with your provider, which includes the maintenance and servicing of the domain as well as the other domain-related services you have agreed upon. Thus, you have a contractual relationship with DENIC for every domain you hold.
As long as your domain is administered by a provider, your duty to pay domain charges to DENIC is suspended, as laid down in § 4 (2) of the DENIC Domain Terms and Conditions because your provider handles everything on your behalf. If your provider ceases to administer your domain, the contract with DENIC nevertheless stays in force and your duty to pay fees to DENIC is reactivated (in TRANSIT).

It depends on the terms of your contract with your former provider whether or not your domain and services linked to your domain remain accessible. DENIC has no information about this. Please contact your former provider directly for answers to these questions.

Provided you complete the deletion or provider transfer from TRANSIT within the time limit set, DENIC does not charge you any fee. To find out if and how much your new provider may perhaps charge you, you must contact the provider.

If you failed to react within the free-of-charge TRANSIT period, you still need not be afraid of losing your domain. It will be transferred for administration by our DENICdirect service. However, from that point in time, we have to invoice you the related costs in accordance with the up-to-date DENIC Price List. Please note that the DENICdirect service does not include any technical services, such as e-mail account or web space.

Even if you have already received an invoice from DENICdirect, it is possible for you to delete your domain or to transfer it to another provider. Please log in on the tsc.denic.de website with the access data you received with the invoice. There you can request a deletion or generate a provider transfer password (AuthInfo).

DENIC provides forms for many transactions. That makes the job easier for both you and us. All you have to do is print out the forms and complete them. This way DENIC can be sure it will receive the declarations needed. Clarifications become unnecessary and delays are avoided.

The reason why DENIC insists on the original form signed by you (or your representative) is to prevent misunderstandings at some later date.

DENIC eG
Kaiserstraße 75 -77
60329 Frankfurt am Main
Germany

e-mail: info[at]denic[dot]de

Phone

National: (069) 27 235 0
International: +49 69 27 235 0

Fax

National: (069) 27 235 235
International: +49 69 27 235 235

Our hotline is available from Monday to Friday, 8:00 to 18:00 (CE(S)T):

Phone

National: (069) 27 235 270
International: +49 69 27 235 270

Fax

National: (069) 27 235 238
International: +49 69 27 235 238

e-mail: info[at]denic[dot]de

Please understand that we do not open any attachments to avoid the potential riks of importing a virus.

Simply communicate your concern directly in the e-mail, by fax or letter. We will deal with it immediately.